Careers at ERS

With more than 30 years of proven results in cancer registry solutions, ERS is positioned at the forefront of providing cancer programs nationwide with distinctive cancer registry compliance and informatics services that enable our customers to achieve and exceed their cancer center clinical and business objectives with a goal of improving cancer care for every patient.

ERS has helped grow and accredit more than 300 multi and single hospital oncology programs with CRStar, our cloud-based cancer registry and reporting and analytics solution. As the industry’s first true cloud-based offering with innovative abstracting and case-finding capabilities, CRStar empowers both individual cancer centers and large enterprise health systems to achieve their full potential by meeting and exceeding increasing regulatory, accreditation and quality reporting requirements while also providing insights for enhancing cancer program management.

ERS is a place where your leadership, dedication and passion can make a difference in the lives of all cancer patients. Come join us!

Open Positions

Client Advocate Specialist – Remote

KEY RESPONSIBILITY AREAS

  • Provide first line of support for client questions and issues. Assist in issues pertaining to the use of the software.
  • Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services.
  • Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization and changing needs; broader circumstance around registry engagement with cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders or Oncology Service Line leaders.
  • Coordinate implementation efforts with new clients to include building the plan, training and set up.
  • Engage with regional state associations with the objective of establishing leadership credentials.
  • Attend regional state and national conferences as needed.
  • Maintain knowledge of state and national standards.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO

  • Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients.
  • Assist the Director, Growth & Strategic Services, with new prospects in the designated region, which may include software demonstrations online or on-site.
  • Periodically support continuing product management and enhancement efforts.
  • Periodically support software quality and testing efforts as needed.
  • Become the Subject Matter Expert in one key area that will support the company’s objectives.

EDUCATIONAL / WORK EXPERIENCE REQUIREMENTS

  • At least 3 years Cancer Registry experience, preferably with CRStar.
  • Active Certified Tumor Registrars (CTR), certification required.

GENERAL REQUIREMENTS

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency – MicroSoft Office – Word, Excel and PowerPoint.
  • Good presentation skills.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Travel – as needed up to 10% of the time
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Initiative to identify and solve problems.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

ERS participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

 

If you are interested in this position, please forward your resume and cover letter (optional) to:

Bonnie Nelson, CTR, Director, Client Engagement & Implementation